Automotive Service Supervisor

Where

Coral Springs, FL

What you'll be doing

Partner with the auto center manager to attract, hire and on-board the service team as measured by appropriate performance scorecard, retention and new hire survey results. Develop performance of individuals and team, measured by appropriate productivity performance reports. Focus and invest time on customer facing activities and operational processes. Responsibility for scheduling all technicians to maximize profitability. Conversant with the motorist assurance program guidelines or communication standards with customers. Able to respond to field communications in a timely manner with information to resolve the customer concern in a cost effective manner. Meet and exceed expense budgetary requirements. Drive customer service results by instilling excellent communication skills within the service team. Drive future revenue growth in the backshop by looking for new avenues to drive business, reduce damage, workers compensation and support corporate strategies.

What your background should be

2 to 5 years of experience. Ability to communicate both verbally and in writing. Possesses working knowledge of service organization operations and workflow scheduling. Strong understanding of automotive service processes. Working knowledge of evaluation strategies within the training.

Required Schooling / Training

High school or GED

Who is the client company

The company provides retailer service.

If you are interested in this position, send your resume to apply@kochdavis.com