Branch Manager

Where

Seattle, WA

What you'll be doing

The branch manager is responsible for functions that align with the key sales process and consultative sales process framework in daily work to create a positive client experience. The branch manager also ensure that branch operations are effective and compliance requirements are met. Responsible for the staffing of the branch including recruiting/identifying talent and interviewing and selecting the branch team with involvement from ARL and operations leader. Develop branch staff through observational coaching sessions, joint sales calls and using the coaching model and developing/utilizing individual professional growth plans. Ensure the branch team is trained on key's products, sales, and service models. Responsible for developing the branch team's understanding of key's products and services, key's sales and service process and the competitive landscape. Engage in a disciplined approach to human capital by holding the branch team accountable for performance, providing training and recognizing/rewarding high performers-branch operations: provide guidance and direction to branch staff positions to ensure compliance of regulatory, security and internal controls, which includes timely completion of all branch tasks. Ensure satisfactory or better branch audits. Review and certify completion of continuity and recovery activities. Ensure the branch focuses on operational processes to enhance the client experience. Report and follow up on branch facility issues that hinder branch operations. Monitor and coach customer service behaviors to exceed service measurement goals within the branch.

What your background should be

At least 3 years of experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team. General understanding of financial statements and concepts. Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports. Demonstrated ability to leverage centers of Influence to further promote the business. Ability to interact with business partners. Demonstrated ability to effectively communicate and possess strong public speaking skills. Working knowledge of computer; MS Windows and Office Products.

Required Schooling / Training

High school diploma.

Who is the client company

This is an American financial services company.

If you are interested in this position, send your resume to apply@kochdavis.com