Branch Service Manager


Providence, RI

What you'll be doing

The branch service manager will manage recruiting and interviewing; make hiring recommendations regarding non-exempt staff. The candidate is responsible for the performance management, coaching, and development of financial representatives, relationship managers, and client service specialists (non-exempt roles). S/he is responsible for developing sales capability within service staff to support branch succession planning. Manage branch infrastructure including processing and customer service. Responsible for customer experience as defined by front counter, lobby, overseeing telephone activities, ensuring the counter and lobby staffed appropriately and back office-processing activities. S/he is responsible for managing compliance with all policies and procedures. Perform sign off on trade logs, fact alerts, and other administrative tasks. The applicant is accountable for all aspects of the branch audit (including supervision). Overall responsibility for technology, implementation, training, technology support, lobby technology, operational software knowledge, and training. Manage both internal and external physical space. Responsible for driving scale and profitability related to operational efficiencies (NIGOs, account-opening tool). Function as primary contact for all branch escalations. Refer sales-related escalations to branch manager, keep branch manager apprised of escalation occurrences, trend and pattern. Participate on efforts broader than the local market, including moderating national operations calls, building relationships with key business partners in OSG and national operations, etc. and sharing best practices. Support sales by coaching the financial representatives and client service specialists in an effort to increase outreach and build market share.

What your background should be

Prior operational/trading/risk reduction experience required (minimum 3 years preferred). Minimum 5 to 7 years of prior financial services experience required. Minimum 3 to 5+ years of management experience within the financial services industry required. S/he should have excellent judgment skills, excellent interpersonal and communication skills. Strong coaching and associate development capability, series 9/10, 7 and 63 required prior to hire, series 66 (63/65) required, or to be obtained within 3 months of hire. Insurance license and any state license requirements are to be obtained within 6 months of hire.

Required Schooling / Training

Not specified.

Who is the client company

The client is an American multinational financial services corporation and one of the largest mutual fund and financial services groups in the world.
If you are interested in this position, send your resume to