Call Center Representative
Where
- Hayward, CA
What you'll be doing
- The Call Center Associate will execute a variety of functions related to all phases of call center operations and loan servicing including, to taking customer telephone calls related to loan and mortgage products, conducting referral opportunities, cross-selling additional products and services, outbound calls, follow up, research and problem solving, email and administrative functions and presenting meetings, trainings and coaching sessions. She/he will serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. The successful candidate will resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
What your background should be
- 1 year call center experience
Required Schooling / Training
- High school diploma
Who is the client company
- Offers personal banking, business banking, commercial lending, and wealth and investment management services.
- If you are interested in this position, send your resume to apply@kochdavis.com
