Call Center Supervisors
Where
- Union, NJ
What you'll be doing
- The Call Center representative will serve customers by verifying requirements; responding inquiries; resolving problems; exceeding requests; maintaining database. It is the accountability of the Call Center Representative to enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. The Call Center Representative will be expected for resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. The incumbent will respond inquiries by clarifying desired information; researching, locating, and providing information. As a Call Center Representative, this individual will sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
What your background should be
- 3-5 years of supervisory experience
Required Schooling / Training
- High school diploma/GED
Who is the client company
- Provides digital monitoring, fire monitoring, radio and gsm monitoring, internet and video
- If you are interested in this position, send your resume to apply@kochdavis.com
