Call Center Team Leader

What you'll be doing: In this position, the person will provide coaching, feedback and evaluation of performance and development on a daily basis. Call Center Team Leader will assess staff delivery of information and client service via routine call monitoring. This individual will determine training and performance requirements and develop action plans. The person will make sure that all corporate and department policies and procedures are followed as well as supporting to determine and accomplish changes in policies and procedures. Additionally, the Call Center Team Leader will work with Workforce Management to facilitate real-time operations by supervising by walking around, being visible for assistance with routine/complex issues and supervising/responding to call queues.

Who is the client company: provides convenient access to skilled and compassionate care through; If you are interested in this position, send your resume to apply@kochdavis.com