Claim Representative

What you'll be doing: Working with customers, company agents, attorneys, and service providers through the process of settling homeowner and other personal property claims investigating and evaluating the facts of a claim, which could include inspecting and investigating physical property sites. Evaluating, negotiating, and settling claims within authority levels. Maintaining the confidentiality of claim information. Using company claims systems and other technologies to perform job duties. Communicating with customers and associates over the telephone, in person, and in written correspondence. Working under management supervision with attorneys, in the defense of lawsuits and in the discovery and investigation process. Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone. Providing assignments and direction to claim processors and claim service assistants. Coordinating or participating in special projects, as assigned.

What your background should be: The candidate should have experience in related field. Ability to communicate clearly, professionally, and empathetically. Ability to learn and apply knowledge of insurance contracts, claim policies and procedures, and customer service philosophies. Ability to learn and utilize computer systems and other technologies. Ability to develop and apply knowledge of injury, property, and liability issues to handle claims within authority. Ability to maintain quality work product and professionalism, even when work volume is high. Ability to empathize with, actively listen to, and deal sensitively and professionally with customers, many of whom are experiencing the stress of a claim situation. Ability to organize and prioritize work, meeting deadlines and managing competing and changing priorities effectively.

Who is the client company: This is a group of insurance and financial services companies in the United States.; If you are interested in this position, send your resume to apply@kochdavis.com