Client Service Representative

Where

Owings Mills, MD

What you'll be doing

Responding to client phone calls in a timely manner and resolving client questions and issues, including payroll and tax related matters, product inquiries, system issues, and first-level support of client input and output transmission issues in order to provide professional and personalized customer service. Ensuring that client obtains full value from the major market product by providing client training over the phone and by periodically explaining additional reports and product features and the benefits. Ensuring ongoing client satisfaction and high client retention by participating in designated client calling and other retention-oriented programs. Maintaining knowledge of changes in major market system and software, trends in the PC industry, and changes in wage and tax law to provide informed guidance to the client. Establishing and maintaining a positive working relationship with clients, agencies, and coworkers to promote the company quality service image. Participating in conducting in-house client training sessions in order to enhance client relationships and to broaden employee knowledge and skill set.

What your background should be

Minimum 3 years of experience in a technically-oriented customer service organization are required. Proven problem resolution and strong interpersonal skills are required.

Required Schooling / Training

High school diploma

Who is the client company

This is a business process outsourcing company.

If you are interested in this position, send your resume to apply@kochdavis.com