Clinical Courier

Where

Reno, NV

What you'll be doing

This position will be responsible for entering provider practices while building rapport and having direct interaction with office personnel. This position is expected to deliver very good customer service and interact directly with laboratory leadership and escalate client issues, updates, and/or complaints as needed. This position is challenged by multi tasking an ongoing variety of customers with concerns and needs which require attention and a timely response. The incumbent will often deal with situations that are extremely sensitive in nature. This position is responsible for communicating changes in provider practices, and relaying route opportunities to leadership. The incumbent will receive, sort and distribute lab specimens, supplies, mail, various documents and medical reports to such locations. The incumbent must be able to determine if the items are appropriate for transportation and determine the appropriate mode of transportation dependent on temperature and special handling requirements. The incumbent must be able to function autonomously, make appropriate decisions concerning priority of request and understanding when a situation requires escalation to a department leader. The incumbent may be required to perform other related duties and work overtime.

What your background should be

Applicant with related experience will be given preference. Customer service experience preferred. Ability to obtain and maintain a valid state of Nevada driving license and to pass company of motor vehicles report criteria. Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Required Schooling / Training

Must have working-level knowledge of the English language, including reading, writing and speaking English. Associates or bachelor degree preferred.

Who is the client company

Concern about hospital and healthcare services.

If you are interested in this position, send your resume to apply@kochdavis.com