Collector

Where

Phoenix, AZ

What you'll be doing

The collector will be responsible to perform the essential duties satisfactorily and other minor duties may be assigned and vary by location. Initiate telephone and email contact with internal and external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. The incumbent will negotiate payment plans with customers; follow guidelines for follow up on payment plans. Review deadlines for collection action events, initiate collection activities. He/she will resolve collection disputes; make inquiries, research and communicate with internal and external customers. Perform severance activities after approvals; stop service, cancellation & container removal. The successful candidate will maintain records of all delinquent accounts by logging collection notes and dispositioning the dialer with each contact.

What your background should be

Required one year of previous collections or customer service experience. Applicable training or experience in a call center environment, experience with commercial customers and business to business collections or customer service. Basic financial skills including knowledge of commonly used collections practices and procedures. The applicant must be proficient in working on a PC, and competent in the use of Microsoft office. Must have knowledge or proficiency in excel, outlook and word.

Required Schooling / Training

High school diploma or equivalent

Who is the client company

This is a comprehensive waste management and environmental services company.

If you are interested in this position, send your resume to apply@kochdavis.com