Consumer Service Specialist

Where

Albany, NY

What you'll be doing

Provide assistance to consumers seeking health care coverage including providing information on financial assistance program and public health care program. Process application for health care coverage via the telephone including building tax household, household income, eligibility determination, and interpretation. Process enrollment into qualified health plan, plan change, and disenrollment. Processing of life event and special enrollment period. Assist broker and navigator with inquiry and eligibility and enrollment issues as appropriate. Access, read, and interpret data element and system to provide support, resolve inquires, and educate caller. Provide assistance to consumer seeking health care coverage including providing information on financial assistance program and public health care program.

What your background should be

Two years of experience in a health or human service field dealing with the public in a contact center environment. Proficiency in using computer system including but not limited to web based system. Excellent organizational, interpersonal, written, and verbal communication skill. Ability to perform comfortably in a fast paced, deadline oriented work environment. Ability to successfully execute many complex task simultaneously. Ability to work as a team member, as well as independently.

Required Schooling / Training

Associates or bachelors degree from an accredited college or university

Who is the client company

This is an American profit privatizing company that provide business process service to government health and human service agency in the United States.

If you are interested in this position, send your resume to apply@kochdavis.com