CRM Business Analyst/Administrator

Where

Palo Alto, CA

What you'll be doing

This position is responsible to liaise with constituents to understand business problems and propose process and technology solutions. Drive detailed requirements gathering using brainstorming, document analysis, interviews, observation, prototyping and workshops. Evaluate business requirements and create specifications for application configurations. Leverage existing functionality or build customized solutions in the net suite and associated systems that support business solutions. Provide ongoing recommendations, documentation, training and updates to end users on net suite best practices. Manage configuration changes to fields, workflows, roles or permissions, page layouts, custom objects, custom record types, reports and dashboards. Validate the solution and execute testing with end user community. Architect and integrate it solutions using JavaScript, soap web services and HTML. Maintain all customized forms, custom code and documentation. Apply new net suite API functions if applicable. Develop, launch and manage in depth dashboards and reports for all team functions at both management and individual level.

What your background should be

The candidate must have 5 or more years of professional experience; 5 years of experience in business analyst; 3 or more years of experience in CRM administrator. CRM projects in the multi channel and multinational environment a plus and six sigma a plus. Experience integrating CRM systems with other business applications a plus. Candidate must have the skills to perform all key responsibilities. Excellent spoken and written communication as well as receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non technical audiences. Applicant should have the ability to influence people throughout the organization and technical aptitude, particularly with CRM technologies.

Required Schooling / Training

Bachelor degree in computer science or business study is preferred.

Who is the client company

This is an American multinational document management corporation.

If you are interested in this position, send your resume to apply@kochdavis.com