Customer Assistance Representative
Where
- Champaign, IL
What you'll be doing
- The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. Take incoming calls, reservations, rate quotes, general questions and answers. Provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors. Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned. Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone. Meet and greet customers in a friendly and timely manner. Provide directions and general assistance. Assist to assess condition of rental upon return. Process returns, check-ins and exit kiosk transactions. Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed. Understand and communicate rental terms and conditions, vehicle features and other services. May sell optional protection products, upgrades, fuel options and other additional equipment. Responsible for notifying management of any known vehicle problems and any required vehicle maintenance. Clean vehicle interior and exterior by hand or by operating washing equipment when needed. Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing. Perform miscellaneous and backup duties and job-related duties as assigned.
What your background should be
- Must be at least 18 years old. Must have at least 1 year prior customer service or sales experience. Must have a valid driving license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years. No drug or alcohol related conviction on driving record in the past 5 years. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must be available for part-time work (20-25 hours per week) within the following hours: Monday through Friday 7am-6pm and Saturday 8am-12pm.
Required Schooling / Training
- High school diploma or GED or equivalent required, Associates Degree preferred.
Who is the client company
- The client is a car rental company.
- If you are interested in this position, send your resume to apply@kochdavis.com
