Verifies insurance information for accuracy and completeness and resolves discrepancies as needed. Obtains clinical information needed for order processing or reimbursement. Contacts patients to advise them of the order placed on their behalf and to confirm all patients demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote company product and services, as appropriate. Processes information received from intake/service personnel. Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order. Maintains appropriate documentation received with order and conducts follow-up as applicable. Demonstrates professional etiquette and courtesy when interfacing with customers. Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. Complies with and adheres to all regulatory compliance areas, policies, procedures and best practice. Performs other related duties as directed by supervisor.
What your background should be
At least two years related experience is required.
Required Schooling / Training
High School diploma or GED is required.
Who is the client company
Concern about retailer service.
If you are interested in this position, send your resume to apply@kochdavis.com
