Customer Service Advisor

Where

Aurora, CO

What you'll be doing

Commit to performance based organization & easy to do business with philosophy. Contribute to continuous process improvement. Ensure integrity of data and information. Update information on accounts in the loan servicing and/or originations systems. Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls. Contact customers on accounts, including outbound customer contact when appropriate. Negotiate transactions in accordance with established laws, regulations, and policies. Serve as a resource person within team as needed, including assisting new associates with training needs. Other duties as assigned.

What your background should be

1 to 3 year customer service experience and/or general office experience preferred. Knowledge of student loan industry loan servicing and/or originations systems preferred. Service excellent oral communications written, communication team work accuracy/attention to detail working with MS Office, Business Maths, problem solving, managing multiple priorities are required.

Required Schooling / Training

Associate degree.

Who is the client company

This is a united states based conglomerate that deals in the administration and repayment of student loans and education financial services.

If you are interested in this position, send your resume to apply@kochdavis.com