Customer Service Engineer

Where

Omaha, NE

What you'll be doing

The customer service engineer will perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance. Manage call activity; perform call close administrative requirements. Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other company personnel as required. Adhere to proper escalation procedures to resolve customer issues. Provide customer training on assigned products in accordance with current field procedures. Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles). Responsible for supportive participation in team functions and adherence to agreed upon practices and procedures developed by the team. Assist other service reps as required with; call support, knowledge sharing & problem resolution. Utilize work and achieves business results (PEP metrics) management processes that maximizes productivity. Manage and plan activity to ensure productive workday. The incumbent will also be responsible for a full assigned workload territory with minimal assistance.

What your background should be

COMP TIA A+/N+ certificate will be preferred. 5 plus years of experience as a customer service engineer. Basic understanding of networks and MS office experience required. Applicant should posses a valid driving license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by the company (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks).

Required Schooling / Training

Minimum high school diploma/(GED)/secondary school GCSE or equivalent. Preferred associate degree/college diploma/A levels.

Who is the client company

The client produces and sells a range of color and black-and-white printers, multifunction systems, photocopiers, digital production printing presses and related consulting services and supplies.

If you are interested in this position, send your resume to apply@kochdavis.com