Customer Service Representative

What you'll be doing: Takes residential mortgage loan applications and offers or negotiates terms of residential mortgage loans for compensation or gain. Meets with customers and prospects and develops understanding of other financial objectives and needs. Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales. Maintains strong product and sales knowledge and champions core service values. Provides sound advice at every customer interaction to create a positive customer experience and ensures that the customer financial needs met. Responsible for meeting or exceeding specific individual sales goals. Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel. Generally resolves problems independently, escalating more difficult issues to supervisors. Performs a broad range of tasks of varying complexity and scope. Ensures customer problems are handled appropriately, escalating issues when necessary, know when to consult managers and when to bump-it-up. Engages customers in conversations regarding current and future financial needs. Educates customers about bank products and services.

What your background should be: Applicant must maintain an active registration status with NMLS (nationwide mortgage licensing system and registry). 1 to 2 years of related experience. Sales skills with the ability to influence customers. Strong customer service skills; good written and verbal communication skills; effective problem solving skills. Teller experience is helpful. Ability to schedule and prioritize work. Basic knowledge of Excel and Word.

Required Schooling / Training: High school diploma or equivalent experience.

Who is the client company: This is a banking and financial services company.; If you are interested in this position, send your resume to apply@kochdavis.com