Customer Service Representative

Where

Norristown, PA

What you'll be doing

This position is responsible to answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebellion insurance companies and general customer concerns. Process adjustments, refunds, transfer bills, mail returns and perform manual sales. Evaluate and respond to all aspects of written billing inquiries; including billing insurances and updating invoices. Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution. Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed. Perform all aspects of billing, customer service as needed. Maintain all compliance and hipaa regulations at all times. Work in a fast paced environment and meet with quality standards. Perform other projects as assigned.

What your background should be

The candidate must have 1 year stable work experience; 1 year experience in a call center or customer service and billing experience preferred. Pc skills with specific proficiency in microsoft word, excel and internet navigation skills are preferred. Excellent verbal and written communication skills are also preferred.

Required Schooling / Training

High school diploma or equivalent is required.

Who is the client company

This is a hospital & health care company.

If you are interested in this position, send your resume to apply@kochdavis.com