Customer Service Representative
Where
- Huntsville, AL
What you'll be doing
- Maintains solid customer relationships by handling customer's questions and concerns with accuracy, speed, and professionalism. Performs data entry and uses software programs. Talks with customers by phone or in person to initiate and follow-up with customers to sell, collect on an account, answer questions, or resolve problems. Answer basic customer inquiries regarding annual percentage rate (APR), service charges, account histories while complying with disclosure requirements, regulations and consumer privacy policies. Issue money orders, complete money transfers and accept payment for bills. Cash checks; verify endorsement, receive proper identification and ensure validity. Identify counterfeit currency. Follows cash handling procedures including balancing cash drawer daily, pickup and deposit of center's funds. Maintains appropriate currency logs and required daily paperwork. Performs all actions needed to open and close the center along with complying with all security procedures.
What your background should be
- One to three months related experience and/or training. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must have the ability to travel for any required special assignment.
Required Schooling / Training
- High school diploma or general education degree (GED).
Who is the client company
- Concern about financial services.
- If you are interested in this position, send your resume to apply@kochdavis.com
