Customer Service Representative and Assistant Manager
Where
- Medina, OH
What you'll be doing
- Customer service provides exceptional service and support to customers. Relates well to all levels of employees and management and is able to build appropriate and effective relationships. Data entry completes transactions accurately and in a timely manner on both new and existing accounts. Account maintenance ensures all required documentation is included in each customer file. Information must be accurate and complete. Customer Privacy- Ensure integrity of all customer files/documentation information. Sales Recommend and sell products and services to meet customer needs. Product knowledge understands the features and benefits of the new and current products so you can assist with the company marketing and sales initiatives. Inventory control maintaining control of all current products (i.e. prepaid visa, money orders, and checks). Assist with collecting Past Due, NSF, and Write Offs. Handle all incoming and outgoing calls in a professional, customer-oriented manner. Maintain accurate cash controls while performing daily balance customer transactions. Maintain clean and organized center; Housekeeping duties include but not limited to vacuuming, sweeping, dusting, cleaning windows, bathroom upkeep, etc. Assist with marketing, staffing, and bank transaction responsibilities within the division.
What your background should be
- Cash handling and computer experience required. Experience in banking/collections/retail industry preferred. Two years working experience preferred. Exceptional customer service and sales skills. Must have a valid driving license, reliable transportation, and immediate access to an insured vehicle during working hours, minimum age 18-eligible to work in U.S.
Required Schooling / Training
- High school diploma or equivalent preferred.
Who is the client company
- Concern about financial services.
- If you are interested in this position, send your resume to apply@kochdavis.com
