Customer Service Sales Manager

What you'll be doing: Responsible for achieving and maintaining extraordinary customer service by managing customer service in all departments to build sales and achieve business goals while fostering an environment that produces high levels of customer and associate satisfaction and morale while operating the front end according to the front end standard practice manual and in compliance of policies, security measures and regulations of the company. Maximize sales by providing extraordinary customer service and minimize shrink through proper utilization of standard practices. Serve as a role model for customer service and other vital behaviors and instill this value in all associates. Assist other store management to ensure the company customer service standards are met and operating the total store in compliance with the policies, standards, measures and regulations of company in the absence of other store management personnel. Manage store front end. Directly responsible for supervision of assistant customer service sales manager, sales associate, service associate, front end sales assistant, assistant customer service sales mastery trainer and (in stores where applicable) service center associate. Manage operation of assigned store and is responsible for providing direction and instruction to all store associates in the absence of the store manager or assistant store manager.

What your background should be: Ability to analyze situations, identify problems and implement solutions. Ability to communicate effectively with associates and customers. Ability to effectively supervise the work of other associates. Ability to meet productivity standards established by company. Ability to read, write and perform basic math functions. Ability to complete all necessary paperwork. Ability to reach, bend, stoop and lift up to 10 pounds.

Who is the client company: Concern about grocery services.; If you are interested in this position, send your resume to apply@kochdavis.com