Customer Service Specialist

What you'll be doing: Customer service specialist conducts customer and bank transactions with accuracy, speed, efficiency, and professionalism standards, including addressing clients by name. Provides exceptional service in handling customers in person or on the telephone. Processes deposits, withdrawals, check cash and other transactions. Involves supervisors if transactions are over authority limits or exceptionally complex. Responsible for loss prevention in the processing all transactions and duties. Issues cashier checks, bank checks, money orders and travelers checks. Keeps work station neat, clean and well stocked with supplies and brochure materials.

What your background should be: Some experience in retail sales and customer service functions a plus. Present a professional image in dealing with customers, interdepartmental and external representatives. Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone. Ability to respond effectively to the most sensitive inquiries or customer complaints.

Who is the client company: Concern about business banking and financial services.; If you are interested in this position, send your resume to apply@kochdavis.com