Customer Service Specialist

Where

Mt Pleasant, SC

What you'll be doing

Demonstrates service standards. Provides a superior level of service and is very attentive to detail. Provides prompt, accurate service. Takes ownership for customer problems/situations and ensures that they are resolved and that customer is satisfied. Understands issues/situations by separating emotion from fact and elevating the issue to their supervisor if needed. Remains calm in stressful situations. Actively participates in branch events. Develops solid knowledge of company products and services. Pro actively spots opportunities to cross sell services and or make referrals to meet customer needs. Assist personal bankers with completion of transactional paper work. Follows up with straight forward customers inquiries as instructed. Demonstrates accurate balancing and customer service. Understands procedures during and after a robbery. Maintains proper cash levels. Demonstrates proper handling of all teller transactions. Demonstrates proper application of compliance regulations. Understands and demonstrates proper use of transactions for closing accounts, Reg CC holds, stop payments, and bonds. Demonstrates proper use of supervisory transactions. Adheres to all internal and regulatory guidelines. Uses proper online tools for making and tracking referrals. Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical listens attentively to others, asks clarifying questions, actively listens, stays open to other viewpoints, and manages distractions and interruptions. Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, and manages time well.

What your background should be

Strong customer service skills. Ability and desire to interact and contribute in a team environment. Solid computer knowledge. Attentive to detail.

Required Schooling / Training

High school diploma or GED.

Who is the client company

Concern about banking and financial services.

If you are interested in this position, send your resume to apply@kochdavis.com