Customer Service Specialist

Where

Oklahoma City, OK

What you'll be doing

Coordinate with customers to schedule preventative maintenance work and balance available openings with technician work schedule. Perform wheel time service functions for all on highway repairs. Maintain strong knowledge of company products and services. Maintain a position of trust by keeping all customer business confidential. Show strength in understanding the needs and challenges of the customer and be able to solve complex problems. Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or satisfaction issues. Provide excellent customer service experience to ensure return for additional business. Interact with customers in a professional manner at all times. Advise customers of the repairs and provide a quote. Verify multiple manufacture warranties and maintain warranty criteria. Maintain multiple data entry systems. Communicate effectively with employees supervised, management, vendors and customers. Perform on call duties and weekend calls as needed. Maintain a strong, personal commitment to the safety culture.

What your background should be

Applicant must be technically proficient on engine and transmission troubleshooting. Experience in a vocational industry or experience in parts or service is preferred. Candidate must have the ability to manage complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance. Organizational skills that can be utilized to direct work flow, ability to frequently lift up to 50 lbs to lift 65 lbs from floor to shoulder level occasionally. Ability to operate overhead cranes, mobile equipment and motor vehicles as required. Require frequent repetitive movements, i.e. hammering, turning wrenches, screwdrivers and impact tools.

Required Schooling / Training

High school diploma or general education degree (GED) or equivalent combination of education and experience.

Who is the client company

This is one of the top commercial staffing companies in the United States.

If you are interested in this position, send your resume to apply@kochdavis.com