Customer Support Specialist

What you'll be doing: Customer support specialist handles inquiries from customers related to billing, rate plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc. Handles credit checks, service activations and changes and receivables management or collections. Assists customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of company provided software & applications. Identifies, tracks & trends issues to assist in root cause elimination. Engages third party vendors and suppliers as needed to address service faults & provide customer resolution. Remains proficient in all billing, rate plan and feature matters. Supports emerging technologies until matured or until tools & technology enable mainstream support at CSR1. Resolves issues resulting from direct inbound customer calls, transferred callers including calls from other CSRs, trouble tickets or escalations.

What your background should be: The candidate should have experience in related field. Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required. Computer efficiency is required. Advanced in Microsoft suits (i.g. Word, Excel, PowerPoint). Must have strong communications skills with customers.

Who is the client company: The company provides wireless services, U-Verse, enterprise applications & managed hosting solutions.; If you are interested in this position, send your resume to apply@kochdavis.com