Data Center Operations Technician

Where

Conshohocken, PA

What you'll be doing

The operations technician position requires advanced technical skills and capabilities.The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve complex issues with little to no supervision. This position will incrementally be responsible for supporting internal applications and systems. A strong customer service background and experience dealing with customers is a must. General assignments will include, but not limited to: entry-level technical tasks; cabinet prep, stock handling, racking servers, cabling pulling, cleaning, working around HVAC and electrical equipment and organizational tasks.

What your background should be

2-3 years work experience related to operations technician work. Previous leadership or mentoring experience. Advanced knowledge of TCP/IP. Previous cabling experience (copper/fiber preferred). Must be able to work around high voltage or mechanical equipment to take readings. Must demonstrate personal motivation and enthusiasm. Strong written and verbal communication skills; must communicate effectively and in a professional manner. Document all client requests and conversations via electronic ticketing system. Maintain professional communications and attitude with clients.

Required Schooling / Training

Associate degree or equivalent experience and three years working experience in a customer service/help desk environment; or bachelor degree.

Who is the client company

Concern about telecommunications services.

If you are interested in this position, send your resume to apply@kochdavis.com