Data Support Analyst

What you'll be doing: Develop and maintain ETL processes using appropriate technologies and scripts. Data extraction, cleansing and manipulation using advanced SQL analyze, troubleshoot and QA travel related data across the concur hosted data warehouse. Respond and resolve tickets logged via CRM tool in accordance to priorities set and the associated SLA's answer client enquiries/questions relating to their travel data and proactively offer recommendations/solutions communicate with 3rd party data suppliers for implementation of new data feeds assist with the installation, control and maintenance of the applications and databases. Provide documentation and process flow as required by the business to assist with educating the wider team. Participate with implementation of new offerings and architectural components. Create/maintain excel reports for monthly statistics and data presentation. Perform training, design and knowledge transfer sessions monitor data quality levels and escalate where necessary. Generate automation scripts to improve the analysis, issue resolution and prevention to reduce time and labor force to manage the concur services.

What your background should be: Minimum 4 years of experience in business analytics is required. Experience with SQL stored procedures for data automation, mapping and cleaning excellent communication skills in order to effectively communicate to the business and understand their requirements and or issues. Strong customer service orientation. Ability to perform general mathematical calculations. Able to conduct research into issues and process failures as required. Ability to prioritize and execute tasks in a high-pressure environment and make good decisions in emergency situations. Ability to pass a background check.

Who is the client company: This is a global electronics and information technology company.; If you are interested in this position, send your resume to apply@kochdavis.com