Dealer Support Specialist

What you'll be doing: Responds to all inbound dealer requests with efficiency and accuracy. Utilizes access database and MCAP to track incoming issues and prepares weekly reports regarding weekly activity. Conducts necessary research and resolves any issues. Evaluates and determines acceptability of accounts submitted for purchase based on set criteria and guidelines. Prepares mailers and reports as required by dealers. Serves as focal point for all dealer inquiries. Provides management escalated issues for review and action Interacts with all other departments to ensure dealer satisfaction. Meets with dealers in person as needed.

What your background should be: Vendor/dealer/customer service top tier relationship building experience preferred. Ability to speak clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Demonstrates an ability to think quickly on feet. Exceptional written, oral, and organizational skills. Exuberant personality and ability to work independently. Experience within the dealer support department required.

Who is the client company: If you are interested in this position, send your resume to apply@kochdavis.com