ERC Transport Technician

Where

Charlotte, NC

What you'll be doing

Responsible for analyzing, testing, isolating and repairing network and customer issues. This may include any or all issues related to facilities, routing and translations, voice and/or data, TCM and/or VoIP products and service and the associated CPE equipment. Performs proactive monitoring, configuration management and fault resolution of complex voice and data services. Performs customer advocate duties while maintaining a positive and professional manner at all times, during high stress situations. Takes calls and provides status from and to customers on a regular basis. Works in conjunction with internal and external to the company technicians/engineers to troubleshoot and resolve customers issues. Maintains workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data. Works tickets of a routine complex basis and may request some support of others. Contributes to realizing departmental company goals and objectives.

What your background should be

Required Schooling / Training

High school diploma or GED.

Who is the client company

The client company is a provider of voice and data network communications, and managed services.

If you are interested in this position, send your resume to apply@kochdavis.com