Field Service Technician

Where

Manitowoc, WI

What you'll be doing

The individual is responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with the service and products. Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction. Manage the utilization of assets and restheces to achieve targeted financial results and create superior value for MOTG and the customers. Analyze customer needs, recognize business opportunities, and influence sales volume growth. Communicate and interact with customers, field service, sales, management, and administration in a way that is ctheteous, positive and professional. Complete all administrative aspects of the job on time and error-free. Provide accurate feedback with call close information, parts usage reporting and customer meter readings. Perform other activities that support MOTG and the service organization.

What your background should be

Mechanical and electrical aptitude and demonstrated skills. Prior experience in maintenance and repair of copier office equipment preferred. Xerox, HP and toshiba experience a plus. Excellent customer service and communication skills. Ability to troubleshoot and think independently. Knowledge of basic networking. Computer and analytical skills. Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes. Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information. Must have reliable vehicle. Must have valid driving license and insurance.

Required Schooling / Training

High school diploma or G.E.D. equivalent a minimum, electronics or computer associates degree preferred.

Who is the client company

An American multinational document management corporation that produces and sells a range of color and black-and-white printers, multifunction systems, photocopiers, digital production printing presses, and related consulting services and supplies.

If you are interested in this position, send your resume to apply@kochdavis.com