Guest Service Team Leader
Where
- Chicago, IL
What you'll be doing
- Lead a team that delivers fast, fun and friendly service to the guests. Respond quickly to guests needs, questions or issues. Keep areas clean and organized: check lanes, guest service area, parking lot, food service area and restrooms. Follow companies guidelines for signs at check lanes and guest service areas. Hire, supervise and train team members to achieve guest service goals. Ability to read instructions and reports, then enter information into computer. Develop, implement and manage guest retention and lead follow-up initiatives to ensure reworking on non-booked leads and reduce cancellations. Administer performance management and disciplinary action as required.
What your background should be
- Knowledge of technical equipment. Cheerful and helpful guest service skills. Friendly and upbeat attitude
Required Schooling / Training
- High school graduate or equivalent
Who is the client company
- Clients company provides retail services.
- If you are interested in this position, send your resume to apply@kochdavis.com
