Assures highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum numbers of rooms are occupied. Demonstrates and promotes a strong commitment to providing the best possible experience for company guests and employees. Responsible for conducting courtesy calls within 20 minutes after guest check-in. Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information. Processes guest reservations, registrations, payments, and departures. Handles collection efforts of all in house balances and notifies management of potential liabilities. Balances all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned. Responsible for thorough understanding and effective performance of property management system. Maintain and organize work area and clean model, lobby and front desk area daily. Respond to all guest requests and follow through to assure satisfactory outcome and compliance. Offers guest assistance when needed whenever possible. Involves cross training into the housekeeping and laundry areas so that assistance can be given as needed. Responsible for performing competitive checks nightly to other hotels in area.
What your background should be
One to three months related experience and/or training or equivalent combination of education and experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Required Schooling / Training
High school diploma or general education degree (GED).
Who is the client company
Concern about hospitality services.
If you are interested in this position, send your resume to apply@kochdavis.com
