Help Desk Analyst

Where

Bowling Green, KY

What you'll be doing

The ideal candidate will have the duty to determine diagnose and resolve PC problems and systems issues via phone calls and emails with customers. The person will be accountable for technical Aptitude / Troubleshooting: Identify and diagnose PC and Systems issues. The person will apply technical knowledge to resolve PC and system issues. Help Desk Analyst will be expected for documentation: Appropriately document requests, problem categorization, resolution and follow-up using the Helpdesk problem management tool. Moreover, she/he will provide consistent, clear, pleasant and friendly customer support to users via phone calls and emails.

What your background should be

0-2 years of help desk experience

Required Schooling / Training

Bachelor's degree

Who is the client company

Manufactures clothing, particularly underwear, panties, bras, t-shirts, sweats, sweatshirts, socks, thermals and more.

If you are interested in this position, send your resume to apply@kochdavis.com