Help Desk Analyst
Where
- Washington, DC
What you'll be doing
- Resolve both hardware and software related problems via the telephone. Accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components. Maintain service excellence principles. Prepare and submit status reports to supervisor as required. S/he will perform other duties as assigned.
What your background should be
- 3 years of help desk experience. Must have knowledge of window XP, vista, 7, 8. Strong verbal and written communication skill. Proficient in microsoft office products. Excellent troubleshooting skills.
Required Schooling / Training
- Not specified
Who is the client company
- The company is a leading provider of IT professionals on a project and full time basis for initiatives ranging from web development and systems integration to network security and technical support.
- If you are interested in this position, send your resume to apply@kochdavis.com