Help Desk Technician
Where
- St. Louis, MO
What you'll be doing
- The principal objective of this role is to provide tier 1 and 2 internal support by diagnosing hardware, middleware, software, telecommunications, and networking problems for LAN/WAN computing devices such as printers, scanners, dual monitor setups, peripherals, laptops, workstations, phone systems, VPN and networking equipment in a predominantly Windows Environment. The Help Desk Technician will be chargeable for follow up with internal customers once incidents are resolved to ensure resolution and positive impact on customer satisfaction. The successful applicant will ensure all open incidents are current and updated, and that all parties are aware of the incident status. In addition she/he will help in developing and maintaining a problem resolution knowledge base.
What your background should be
- 1+ years of customer service experience
Required Schooling / Training
- Associate's degree
Who is the client company
- Offers a wide range of brokerage and banking services.
- If you are interested in this position, send your resume to apply@kochdavis.com
