In House Marketing Supervisor

What you'll be doing: Assist the manager and team necessary to maximize the tour bookings including face-to-face marketing. Assist the marketing manager and director of marketing in establishing, maintaining marketing best practices, and processes as they pertain to the site at which the team works. Support regional and corporate sponsored programs. Work with team members in a group and one on one basis to assist them in development in the booking of tours, positioning guests with the right mind set and maintaining the a positive mental outlook. Resolve employee relations conflicts, complaints, or concerns as appropriate. Exercise disciplinary action when appropriate. Assist in the troubleshooting and resolution of world mark owner and guest concerns relative to the department and refer all other concerns and problems to the appropriate departments. Submit team member payroll to the manager in a timely manner. Perform other duties as assigned or apparent.

What your background should be: A minimum 6 months of experience in face-to-face marketing, sales, or customer service required. Provide a high level of professional leadership, competency, and integrity required. Must be able to make customer service decisions and action on behalf of the department. Must consult local management for financial or spending decisions. Must seek manager or HR approval before issuing any disciplinary notices to include terminations. Ability to learn and operate PC system; data entry skills. Demonstrated ability to problem solve (troubleshoot, analyze and resolve situations). Ability to communicate in a professional, positive manner and provide exceptional customer service.

Who is the client company: Concern about vacation ownership business.; If you are interested in this position, send your resume to apply@kochdavis.com