Manager, Call Center

Where

Carroll, IA

What you'll be doing

Responsible for driving achievement of assigned goals, metrics and key performance indicators. Coaches and develops team and ensures subordinate supervisors and managers are developing strong teams. Directs all function-related activities within the scope of the operations. Defines and recommends objectives, develops short and long term plans and programs to support company goals and budgets. Reviews performance against plan and approves changes in direction as needed. Ensures continuous review and analysis of processes and procedures to identify and implement operational improvements to enhance efficiency and customer satisfaction. Resolves customer problems escalated by supervisors. Ensures adequate staffing and productivity level to meet or exceed required performance standards.

What your background should be

3+ years of customer service operations experience required, or an equivalent combination of education and experience. 1+ years of management experience required knowledge, skills, and abilities. Knowledge of call center operations. Ability to communicate effectively with large and small groups. Ability to influence and persuade others in the process of change management. Verbal and written communication skills, including public speaking. Analytical skills and attention to detail. Skill with Microsoft office applications (word, excel, outlook, PowerPoint).

Required Schooling / Training

Bachelor degree is required.

Who is the client company

This is coverage tailored & unrivaled service provider company.

If you are interested in this position, send your resume to apply@kochdavis.com