Manager in Training
Where
- Bronx, NY
What you'll be doing
- The manager in training will provide disciplined leadership including setting clear expectations and holding the team and self-accountable for results. Adhere to the store manager scheduling requirements (weekly exceptions must be approved by the district manager). Follow the playbook and the weekly walk processes to develop and prioritize action plans with timely follow up. Execute customer-focused strategies, policies, and programs as measured by customer satisfaction, survey data, and verbatim comments. Select, develop and manage performance of individual and team, measured by appropriate performance reports/scorecard, retention, internal promotions, training completion, and associate survey results. Attract, hire and on-board store staff as measured by appropriate performance scorecard, retention and new hire survey results. Execute the client (brand/business) plan consistently across all departments and provide ongoing fact based feedback. Consistently deliver acceptable compliance scores as measured by district manager in the standards based store visit & client commitment tools. Focus and invest time on customer facing activities and processes. Ensure the store is operationally certified and every associate certified to do his/her job. Monitors and proactively address outliers, e.g. Customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance against plan and/or established standards. Provide first person coaching on the execution of action plans based on daily department walks, customer satisfaction survey learning, customer verbatim, and customer interactions. Be the customer advocate and surface opportunities to improve the end-to-end customer experience. Personally support, coach and develop team members, creating an environment where associates can be successful. Facilitate dialogue between front-line associates and the store leadership team. Utilize quantitative and qualitative data to measure, and achieve desired outcomes and address outlier opportunities. Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in. Perform other tasks and duties as assigned.
What your background should be
- Minimum 5 years of experience in retail or equivalent industry experience preferred. Extensive knowledge of store merchandising, operations, and retail management practices and procedures, required. Proven ability to manage and mentor team members, lead and influence cross-functional working groups and achieve results and ability to analyze information, identify root causes, and develop/implement approved solutions, required. Effective oral and written communication skills, strong leadership and organizational skills, and microsoft office computer skills including word, excel, and outlook required. Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
Required Schooling / Training
- Bachelor degree or equivalent experience required.
Who is the client company
- This is a multinational holding company and one of the largest retailers, which contains chain of American department stores.
- If you are interested in this position, send your resume to apply@kochdavis.com
