Medical Device Support Specialist
Where
- Columbus, OH
What you'll be doing
- The DSS is responsible for supporting commercial and clinical trial oncology patients utilizing the company device. Reporting to a regional DSS manager, the device support specialist is a field-based position. Perform administrative duties-including expense reports, follow-up forms, equipment management, office supplies/ordering, and office logistics (as applicable). Conduct regular patient visits and provide the following. Check technical status of devices and replace components as necessary. Troubleshoot problems through a well-defined procedure. Provide patient training and reinforce as applicable. Perform data collection and analysis to offer feedback in the form of verbal communications or formal documentation. Serve as technical interface between the company and assigned medical centers. Support commercial and clinical trial oncology patients utilizing the company device. Provide patient support by phone or in person as necessary, including beyond normal business hours and potentially weekends and holidays. Work independently within an assigned regional territory while collaborating with cross functional team members.
What your background should be
- Patient care experience preferred (medical technician, medical assistant, nurse, nurse assistant, physical or occupational therapist or assistant, assisted living care provider). Proficiency in basic computer operations including but not limited to Microsoft Office, manipulating computer files, following test and troubleshooting procedures (experience with concur, sales force, and sap a benefit).
Required Schooling / Training
- Minimum of an associate's degree. Bachelor's degree preferred
Who is the client company
- Concern about medical device and speciality healthcare services.
- If you are interested in this position, send your resume to apply@kochdavis.com
