Member Contact Center Supervisor

Where

Hamilton, NJ

What you'll be doing

Supervises the contact center daily operation. Provides direct supervision and development of up to 14 contact center associates. Responsibilities include monitoring, mentoring and supporting the contact center staff in all aspects of daily operations. The supervisor will be fully focused on ensuring that the contact center meets or exceeds established sales and service objectives. Provides leadership and guidance to associates, handles escalated member issues and ensures extraordinary member service. Uses sound business judgement to resolve service or operational issues. Keeps the department manager informed of outstanding department issues and team performance.

What your background should be

Effective working knowledge of Windows-based computer applications. Ability to effectively interact with associates and members in a professional manner. Effective organization, interpersonal and communication (oral and written) skills to enable accurate completion of reports as well as communications to members, staff and internal departments. Ability to work extended hour schedule and overtime as necessitated by business/weather conditions.

Required Schooling / Training

High school degree

Who is the client company

Concern about travel agency service.

If you are interested in this position, send your resume to apply@kochdavis.com