NSAH Volunteer Coordinator

Where

Washington, DC

What you'll be doing

Hire, recruit, and train company program supplemental staff. Create and manage the supplemental staff schedule. Track unpaid staff progress through the application and training process. Provide quality assurance of supplemental staff performance. Process background checks for supplemental staff; respond appropriately to company supplemental staff complaints and questions. Attend weekly staff meetings; collaborate with company program manager to ensure the hotline is adequately staffed 24/7/365. Coordinate monthly volunteer in-service trainings for supplemental staff; coordinate monthly and annual supplemental staff appreciation events and activities. Manage monthly reports on volunteer/intern program; create and send monthly supplemental staff newsletter; provide feedback to the company director regarding additional training topics or suggested revisions to training. Provide back up support to all company staff by providing support on the online or telephone hotline as a staffer or supervisor as needed. Participate in on-call rotation with company administrative staff as needed; support all company hotline staff and help create a positive and productive working environment. Perform other duties as assigned.

What your background should be

Possess ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors, the general public and other team members. Must be familiar with instant messaging; ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities. Ability to solve problems and deal with a wide range of situations; ability to interpret a variety of instructions (written and oral). Ability to exercise good judgment when faced with complex decisions; must possess a positive and energetic attitude, with the ability to successfully work on a team and independently. Must have 2+ years of experience managing paid or unpaid staff (managing employees who work in shifts is preferred). Literate and fluent in Spanish and English and able to pass a proficiency test given during the interview process; crisis hotline/intervention experience; 3+ years of experience in the field of social services; 3+ years management experience working with staff who have varying levels of professional experience desired.

Required Schooling / Training

Bachelor degree required; master degree preferred.

Who is the client company

This is one of the nation's largest anti-sexual violence organizations.

If you are interested in this position, send your resume to apply@kochdavis.com