Patient Flow Coordinator

Where

Edison, NJ

What you'll be doing

Directs the activity of the transport function and transporters, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations. Exhibits excellent telephone etiquette and listening skills. Ensures accurate and timely dispatch of transport requests; ensures maximum staff productivity. Maintains a safe, healthy, orderly, and pleasant work environment for staff; ensures dispatch equipment is safe and in good, clean working condition; provides and maintains adequate levels of supplies and equipment. Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics. Understands and is able to determine, explain, and develop dispatcher logic and transporter activities; acts as a transporter when necessary. Ensures proper operation of company hardware, software programs, page, and phone handling systems; is able to troubleshoot and work with information systems. Ensures requests have been completed in an efficient and timely manner according to current departmental standards, priorities, and patient appointments. Functions as a liaison between patient transportation and other departments. Develops and promotes positive effective customer service relations with patients, patient family members, visitors, and staff. Resolves problems related to patient, visitor, staff, or employee complaints; resolves problems associated with patient transport services; recommends and participates in the solution of on-going problems or trends. Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy and a team spirit. Is reliable and trustworthy.

What your background should be

Must have a flexible work schedule. Effective organizational skills necessary to plan, organize, coordinate, and direct the activities of transport requests and associates productivity. Service/quality mentality and attitude. Preferred dispatcher, transport, or hospital experience. Basic computer skills utilizing a windows-based operating system: ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues. Ability to maintain composure under pressure.

Required Schooling / Training

High school graduate or equivalent.

Who is the client company

This is a multinational contract foodservice, cleaning, property management and support services company.

If you are interested in this position, send your resume to apply@kochdavis.com