Patient Services Assistant

What you'll be doing: Provide information, service and support to referring physicians, consumers, staff and faculty, and other healthcare professionals. Coordinate the scheduling of patient and physician appointments and referrals. Communicate and collaborate with internal and external customers to ensure an integrated approach to service. Utilize superior telephone technique, customer service etiquette, and customer recovery skills to meet the individual needs of the company customers. Proactively serve as a liaison between customers and internal company personnel to ensure adequate response and customer or patient satisfaction. Collect accurate and complete data for documentation of all customer interactions. Maintain up to date and detailed scheduling requirements for the interventional radiology department. Gather and distribute patient appointment reminders. Perform all other office duties related to the scheduling process. Utilize paging system to contact appropriate staff as required. Maintain security of all databases and confidential personnel and patient information.

What your background should be: The applicant should have 3 years of experience in customer service setting. Familiarity with medical terminology. Ability to work independently in an ever-changing and potentially stressful environment. Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction. Ability to spell correctly and use proper grammar. Must have good oral and written communication skills; strong organizational skills.

Who is the client company: This is one of the top-ranked academic medical center, providing exceptional healthcares.; If you are interested in this position, send your resume to apply@kochdavis.com