Product Service Analyst
Where
- Mossville, IL
What you'll be doing
- Receive dealer inquiries via phone, e-mail, event logger, standardized product problem forms-CPI web template inquires, fax, reports, etc. Utilize the CRM to populate service request tickets with the relevant product event data/information (dealer, customer product application, product problem description, application, most likely root cause, incident reports, repair information, escalation, resolution). Safety and product down, product health with no documented repair action, and informational. Search and investigate company systems for validated information on known potential product problems, technical inquires, etc. Utilize the following systems: CPI Google Search, CPI Event Logger, SISWeb, SIMS, TMI, PIS, RWA, EDS, REDI, etc. Communicate emerging issues to service engineers for CPI issue creation as appropriate.
What your background should be
- 3+ years of product support experience. 1 year previous dealer/customer support experience. Knowledge of the CPI process and product support and warranty systems/tools. Working knowledge of the physical design and functional characteristics of diesel engines are required.
Required Schooling / Training
- Bachelor degree in electrical, agricultural or mechanical engineering.
Who is the client company
- This is the leading manufacturer of construction corporation which designs, manufactures, markets and sells machinery, mining equipment, diesel and natural gas engines, financial products and insurance to the worldwide customers.
- If you are interested in this position, send your resume to apply@kochdavis.com
