Quality Assurance Analyst

Where

Mahwah, NJ

What you'll be doing

Ensure adherence to set quality standards. Coordinate and execute projects to attain company and/or department objectives. May identify opportunities for process improvements to advance service quality and/or streamline functions. May recommend and implement department training needs. Maintain a working knowledge of company and/or department systems, assist with system implementation/conversion as needed. Coordinate quality control and/or compliance activities. May create manuals, reports and documents and make updates as needed. Participate in special projects and perform additional duties as assigned. May recommend, facilitate and/or coordinate Employee training. Monitor Employee and/or division performance to ensure compliance with department and/or company standards. Contribute to a positive, ethical and respectful working environment and communicate openly with others. Participate in meetings and coaching sessions. Keep staff informed of any procedural changes or enhancements. Provide support to department leadership in performing trend analysis, information gathering, performance feedback and related activities.

What your background should be

2-4 years credit card or banking experience required. Strong written and verbal communication skills. Excellent time management and organizational skills. Strong computer skills.

Required Schooling / Training

Associate degree and/or bachelor degree.

Who is the client company

The company provides a full range of retail, small business and commercial banking products and service.

If you are interested in this position, send your resume to apply@kochdavis.com