Greet and qualify touring guests. Collect and validate all guest information. Assign tours to sales agents and provide information to sales and marketing department as necessary. Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions and concerns. Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. Prepare and balance cash, down payments, and site stats for contract department. File and secure all documents per procedures. Maintain property owner information per PII and PCI standards. Perform other duties as assigned.
What your background should be
Computer experience required. Must have one year of cash handling experience. Proficient in Microsoft Word, Excel, and Outlook is preferred. One year of general office experience. One year of customer service experience. Ability to work under high stress and fast-paced environment. Ability to overcome difficult customer complaints and objections. Ability to be detail oriented, accurate and thorough. Possess great customer service and communication skills.
Required Schooling / Training
High school diploma.
Who is the client company
Concern about vacation ownership business.
If you are interested in this position, send your resume to apply@kochdavis.com
