Sales and Service Representative

Where

Laredo, TX

What you'll be doing

The sales and service representative is responsible to conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address needs. Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training. S/he is responsible for achieving specific sales business targets and maximizing sales opportunities on every call. Place and receive customer inquiries that may require deviation from a script or sales flow process. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance. Provide answers and/or advice to customers based on particular requirements and customer profile. Update customer records. Troubleshoot research, analyze customer problems with installation, billing, service upgrades/downgrades, and disconnects.

What your background should be

Six months of customer-service sales experience preferred. S/he should have basic sales closure techniques, confidence in products and advocate skills. Strong communication, multi-tasking, negotiation skills required. Applicant should have the ability to remain calm under pressure and work in a concise, clear, and focused manner, ability to learn; ability to work as a team member, as well as independently; ability to perform light hand activity work at a computer/telephone station in an office environment. Must be flexible with the ability to adapt to changes quickly and have courteous with strong customer service orientation. S/he should have tolerance for repetitive work in a fast-paced environment. Dependable with proficient attention to detail and willingness to rotate shifts, as needed.

Required Schooling / Training

High school diploma or equivalent experience.

Who is the client company

The client company is corporation based that sells customer management and information management products, primarily to large corporations.

If you are interested in this position, send your resume to apply@kochdavis.com