Sales Associate (Car Care)

Where

Rockville, MD

What you'll be doing

Produces work orders, prepares estimates from technician diagnosis and inspections, obtains authorization from customers for recommended services, and follows work orders through to completion. Meets or exceeds established customer services and operations standards. Greets customers, answers telephone calls following car care guidelines, and schedules appointments in a prompt and courteous manner. Contacts customers requesting service appointments via on-line email appointment requests, and schedules customers with an appointment day and time within established guidelines. Reviews repairs and services with customers to ensure a complete understanding of the services to be performed. Contacts customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Follows all safety practices as outlined in the policy and procedures manual. Assists other sales or service associates as needed in an effort to exceed customer service expectations. Checks that the vehicle courtesy checks and fluid condition checks and forms have been completed, and reviews results of these inspections with each customer.

What your background should be

Two years of experience in a fast-paced retail environment, preferably in the automotive industry, with a proven customer satisfaction and sales record. Highly motivated, with exceptional customer service skills. Strong oral and written communication skills. Goal oriented with ability to meet productivity objectives. Must possess and maintain a valid state driving license. Ability to operate pc based software and computer programs used for repair orders and invoices. Experience in selling tires, automotive maintenance and services preferred. Basic knowledge of automotive technology (maintenances, brakes) preferred.

Required Schooling / Training

High school degree or equivalent.

Who is the client company

A federation of not for profit member service motor clubs that provides roadside assistance and others services to its members.

If you are interested in this position, send your resume to apply@kochdavis.com