Sales Operations Supervisor

What you'll be doing: Properly and professionally responding to customer service needs including: telephone and face-to-face etiquette for greeting customers, guests and employees. Ensuring that potentially delicate situations are handled and/or escalated efficiently and professionally. Ensuring that staff is properly dressed in designated uniforms and presenting a professional, neat and clean appearance at all times. Correct data entry and validation of tour reception CRS reports/manifest and gifting manifest and CRS dispersed reports. Preparation of tour sheets for sales representatives and gifting vouchers for guests. Assigning tours accurately to each representative and maintaining sales rotation in accordance with standard procedures. Entering all tour and non-tour information into the CRS System. Accurate validation and recording of guest information/ CRS surveys. Preparing employee badges efficiently and correctly. Copying paperwork/ validated CRS reports to distribute to upper management as required.

What your background should be: A minimum of two years of supervisory experience in a fast-paced work environment. Excellent planning and organizational skills and ability to multi-task effectively. Demonstrated interpersonal and communication skills and ability to negotiate effectively with all employees and general public. Thorough knowledge of standard administrative processes and working knowledge of computer programs including Outlook, MS Word and Excel. Working knowledge of company's CRS system preferred.

Who is the client company: The company is a developer and marketer of flexible, points-based vacation ownership products.; If you are interested in this position, send your resume to apply@kochdavis.com