Senior Field Support Analyst, Executive Support
Where
- Virginia Beach, VA
What you'll be doing
- The successful candidate will be responsible for troubleshooting and repairing complex computer hardware problems with a focus on executive level support. Primary duties may include, but are not limited to: primarily supports senior management and executive level users, provide upper tier support remotely for traveling executives as needed, provides consulting and hands on guidance to senior leadership and executives for various technology topics, meets with customers to recommend hardware that meets their needs, assists other technicians with complex hardware installations and customer needs assessments, works with the software bundling team on defining technical building requirements for new applications Assists the Software Deployment team in troubleshooting instances when packages cannot be deployed as part of large scale software deliveries, provides remote hands work for other IT groups or outsourcers, mentors and assists other technicians with hardware related problems.
What your background should be
- 5 years of information systems experience with expert knowledge PC hardware and Operating Systems software, tools and techniques; Dell hardware certification required; or any combination of education and experience, which would provide an equivalent background. Microsoft A+, Network+ and MCSA or MCDST certifications preferred. Advanced knowledge of networking, telecommunications, applications and/or configuration management required. Experience supporting executive level users is required.
Required Schooling / Training
- Associate degree or technical school certification .
Who is the client company
- This is the largest for profit managed health care company in the Blue Cross and Blue Shield Association.
- If you are interested in this position, send your resume to apply@kochdavis.com
